The rules for ordering custom-made albums.

1. Overview

Pixmig is the trading name of Foto Studio Daci – 3, Ilindenska br. 85, Tetovo, Republic of North Macedonia, registered with the Central Registry of the Republic of North Macedonia under EMBS 6881645 and VAT number 5028013507988.

By placing an order, you confirm that you are legally able to enter into the agreement and that the information you provide is accurate. An order is accepted when Pixmig sends an acceptance or production confirmation, or begins production, whichever happens first. An automated receipt alone only confirms that the order was received.

These terms should be read with the Refund Policy, Delivery information, Privacy Policy, Cookie Policy, and Legal Notice.

2. Custom-made products

Pixmig albums are handmade to order using the type, size, format, cover, materials, personalization, photographs, and other options you select. Screen colours, natural materials, grain, texture, and handmade finishing may vary slightly. These normal variations are not defects when the product remains consistent with its description and confirmed order.

3. Orders and customer responsibility

You are responsible for checking the order summary before payment, including product, dimensions, quantity, cover, personal text, image selection, email, telephone number, billing details, and delivery address.

• Tell Pixmig promptly if the confirmation contains an error.
• Keep access credentials confidential and notify Pixmig of suspected unauthorized use.
• Do not submit unlawful, infringing, abusive, or harmful content.

Pixmig may refuse or cancel an order before production for a genuine reason, including unavailable materials, a clear pricing error, suspected fraud, unlawful content, inability to make the requested configuration, or a delivery restriction. If Pixmig cancels an accepted order without customer fault, amounts paid for the cancelled product will be returned.

4. Customer photos, files, and content

You retain ownership of your photographs and other customer content. You grant Pixmig a limited, non-exclusive permission to store, copy, crop, resize, colour-process, arrange, transmit, and otherwise handle that content only as reasonably needed to provide the requested service, produce and deliver the order, provide support, prevent abuse, and meet legal obligations.

You confirm that you own the content or have the necessary permission to use it and authorize production. Pixmig does not acquire ownership of customer photographs and will not publish or use them in marketing without separate permission.

Pixmig is not responsible for limitations already present in source files—such as low resolution, compression, blur, cropping, or colour profile—when the product is correctly made from the submitted files. Pixmig remains responsible for its own production errors.

5. Prices, product information, and availability

Prices, taxes, delivery charges, and the total payable are shown before the order is submitted. Customs duties, import taxes, or local handling charges not collected by Pixmig may be payable by the recipient where clearly disclosed and permitted by law.

Pixmig may update prices and product information prospectively. Changes do not alter an already accepted order unless agreed with the customer or required to correct an obvious error. If a selected material becomes unavailable, Pixmig will offer a reasonable alternative, revised timing, or cancellation and refund for the affected item.

6. Payment and checkout

Available payment methods are displayed at checkout. Payment may be processed by an independent payment provider; Pixmig does not receive the full card number or security code when the provider hosts or tokenizes payment entry. The provider may process payment and fraud-prevention data under its own terms and privacy notice.

An order may be paused or cancelled if payment is declined, reversed, unauthorized, or reasonably suspected to be fraudulent. See Secure Payment for more information.

7. Production, changes, and cancellations

Estimated production time begins after the order, payment, usable files, and any required approval are complete. Estimates are not guaranteed dates unless Pixmig expressly confirms otherwise.

• Contact Pixmig immediately if you notice an error after ordering.
• If production has not started, Pixmig will assess whether cancellation or changes are possible.
• After printing, binding, cover work, personalization, or use of materials has begun, customer-requested changes or change-of-mind cancellation may be unavailable or may involve reasonable costs, subject to mandatory rights.

Pixmig will tell you about a material delay and provide any remedy required by applicable law.

8. Delivery, shipping, customs, and risk

Delivery options, charges, and estimates are shown at checkout or in the order confirmation. You must provide a complete address and reasonable information requested for delivery or customs clearance.

When Pixmig arranges delivery, Pixmig remains your point of contact for delivery problems and bears delivery risk until the goods are received by you or a person you designate, except where applicable law provides otherwise. A carrier or customs investigation may be needed, but it does not remove or indefinitely postpone remedies owed to you.

If delivery is delayed beyond the agreed or legally required period, or the shipment is lost, Pixmig will offer the solution required by applicable law. Reasonable redelivery or recovery costs caused by an incorrect customer-provided address may be charged where permitted. Full details are in the Delivery page.

9. Refunds, returns, defects, and damage

A correctly made personalized album is generally not returnable only because you changed your mind, chose the wrong option, or no longer want it after custom production began.

Faulty, damaged, misdescribed, incorrectly made, or undelivered products are handled separately. Depending on the issue and applicable law, the remedy may include repair, replacement, price reduction, partial refund, or full refund. Evidence such as order details and photographs helps review an issue, but unavailable packaging or photographs do not automatically remove mandatory rights.

Report problems promptly to info@pixmig.com. See the Refund Policy for the reporting process.

10. Website and account use

Use pixmig.com lawfully and do not interfere with its operation, attempt unauthorized access, introduce malicious code, scrape protected content at unreasonable scale, impersonate another person, or use the service to violate another person’s rights. Pixmig may restrict access where reasonably necessary for security, fraud prevention, legal compliance, or material breach.

11. Intellectual property

The Pixmig name, website design, original text, software, graphics, and product imagery are owned by or licensed to Pixmig and may not be reproduced commercially without permission except as permitted by law. Customer photographs remain subject to the customer’s and third parties’ rights as described in section 4.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect or unforeseeable loss that was not reasonably contemplated when the agreement was formed. Pixmig is not responsible for loss caused solely by inaccurate customer instructions, unlawful customer content, source-file limitations, or circumstances genuinely outside Pixmig’s reasonable control.

13. Applicable law and mandatory rights

These terms and Pixmig orders are governed by the laws of the Republic of North Macedonia. Courts with jurisdiction under applicable law may hear disputes. If mandatory consumer protections from your country of residence or another applicable jurisdiction give you additional rights, this choice of law and jurisdiction does not remove them.

If one provision is invalid or unenforceable, it will be limited to the minimum extent necessary and the remaining provisions continue to apply. A failure to enforce a provision immediately is not a waiver.

14. Contact

You may also use the Contact page.