01
Before dispatch
The album may be in production, checking, personalization, or packing.
Shipping Status
Understand what happens after your album is packed and shipped.
This page explains how shipping status works before and after dispatch, what common carrier updates mean, and what to do if tracking is delayed or unclear.
Clear stepsKnow what to do before and after ordering.
Easy to followPractical guidance with direct links to the next step.
Direct answersImportant choices and support routes are easy to find.
Shipping flow
1Album production finishes.
2Order is checked and packed.
3Carrier receives the shipment.
4Tracking updates through transit.
5Customer receives the package.
Shipping status
Shipping status depends on both Pixmig and the carrier.
Before dispatch, the order is in Pixmig’s production and packing flow. After dispatch, the carrier tracking page becomes the main source for live movement.
02
After dispatch
The carrier handles pickup, sorting, international movement, customs, and local delivery.
03
Delays
Delays may come from customs, holidays, weather, remote delivery areas, or carrier routing.
Carrier tracking
How to read carrier updates.
Label created
A shipment label may be created before the first movement scan. This does not always mean the package is already moving.
Accepted / picked up
The carrier has received or collected the package and tracking should begin updating through their network.
In transit
The package is moving between facilities, countries, customs, or local delivery points.
Exception / hold
The carrier may need address clarification, customs information, delivery rescheduling, or local pickup action.
Possible delays
Why a shipment may slow down.
- customs or import review;
- missing address or phone details;
- local holidays or carrier workload;
- weather or transport interruption;
- remote delivery area routing;
- recipient unavailable at delivery attempt.
What to do
Act fast if the carrier asks for information.
Carrier or customs requests should be answered quickly. If tracking shows a hold, exception, or unsuccessful delivery attempt, contact the carrier or Pixmig with your tracking number.