01
Before production
Contact Pixmig quickly if you need to cancel or correct an order before work begins.
Returns
Returns rules for custom-made albums.
Pixmig albums are handmade for each order, so returns work differently from ordinary ready-made products. This page explains the basic return direction and where to report real issues.
Clear stepsKnow what to do before and after ordering.
Easy to followPractical guidance with direct links to the next step.
Direct answersImportant choices and support routes are easy to find.
Return review flow
1Check if production started.
2Do not send anything back first.
3Keep packaging for damage cases.
4Send photos and order details.
5Use Refund Policy and Warranty pages.
Returns
Custom-made albums are not ordinary return items.
Pixmig albums are made to order based on the customer’s selected product, size, cover, personalization, and uploaded photos. Because of this, returns for change of mind are generally not accepted after production starts.
02
After production starts
Returns or cancellations may no longer be possible because the album is custom-made.
03
Damage or defect
Real damage or production defects are reviewed through the warranty/refund process.
Before sending back
Do not return an album without contacting Pixmig first.
Keep all packaging
For damage cases, keep the outer box, labels, inner packaging, and product.
Take clear photos
Photograph the package and the exact issue before anything is thrown away.
Send order details
Include order number, checkout email, delivery country, and a short explanation.
Main policy
Use the Refund Policy for full rules.
The Returns page is a simplified companion page. The full rules should be read on the Refund Policy and Warranty pages.
Issue review
Use Warranty for product issues.
For production defects, delivery damage, or workmanship issues, the Warranty page explains evidence, exclusions, and possible solutions.